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Customers are the lifeblood of a successful business. While most brands understand the importance of providing excellent customer service, fewer are familiar with how to deliver a strong customer experience (CX). First it helps to understand the difference between customer service and customer experience. Customer service focuses on the way a service is delivered before, during, and after the purchase; CX refers to the sum […]

Businesses consistently have incredible expectations for their recently added team members, yet once in a while, it doesn’t work out. Regardless of whether you’re firing a worker due to a presentation issue, a decline in your business or some other factor, you should approach the representative with deference when it is the ideal opportunity for a partition. Having an end strategy assists you with doing […]

Prospects will pass through four stages of the sales funnel, from when they first learn about your product or service until they purchase (or don’t purchase) your product or service. The four stages represent a prospect’s mindset, and each stage requires you to take a different approach with your messaging. You can remember the four stages using the acronym AIDA: Awareness – The first stage […]

Jim Ely, an SBA loan consultant based in California, said banks can make deferments at their discretion, but only for up to six months, or if there are emergency rules in place, such as those outlined in the CARES Act. To get approved for a deferment you must contact your lender. Before you do that, there are aspects of the deferment process you need to […]

Apple (AAPL) – Get Report is negotiating with several sellers of self-driving-car sensors about purchasing their wares, a media report says. Knowledgeable sources told Bloomberg of the talks. The Cupertino, Calif., tech titan for some years has been working on an autonomous-vehicle project, the news service reported. Apple had discussions with Hyundai Motor and its Kia Motors subsidiary about manufacturing electric cars, but those talks […]

Alphabet (GOOGL) – Get Report was upgraded to buy from hold by analysts at Loop Capital Markets, who also lifted their price target for shares of the advertising, search and cloud giant to $2,525 from $1,895. Palantir Technologies (PLTR) – Get Report was upgraded to buy from neutral by analysts at Goldman Sachs, who also more than doubled their share-price target for the data-analytics company […]

Shares of Six Flags (SIX) – Get Report were rising Friday after the theme-park operator said it was preparing to open all its theme parks and waterparks, from February through May. Shares of the Arlington, Texas, company at last check rose 3.9% to $41.59. “Our guests and team members are ready for the return of fun and signature Six Flags thrills in 2021,” Bonnie Weber, […]

The COVID-19 pandemic has battered industries around the world, but one sector’s prospects aren’t so bleak: venture capital. Startup backers—and private-equity managers in general—say that half of their portfolio companies haven’t been harmed by the coronavirus that stalled the economy in March, according to two new surveys by Paul A. Gompers, the Eugene Holman Professor of Business Administration at Harvard Business School. Only about 10 […]

A novel approach to repaying debt could help consumers free themselves from crushing credit card balances faster, according to new research. Rather than asking borrowers to make payments toward their total balances, Harvard Business School Professor Michael I. Norton and colleagues tested a method that lets consumers choose which purchases to pay off each month. Consumers who used this “repayment-by-purchase” method, on average, paid 12 […]